How do I contact Disney about my experience purchasing tickets or attending the show? Disney on Broadway Team July 12, 2021 19:02 Updated Please contact Disney Theatrical Guest Services to share your comments or questions. Related articles What are the policies and procedures in relation to COVID-19 on Broadway? Is it possible to request an exchange for my tickets? What if I have questions about my 2020 ticket refund? Do I need to purchase Broadway tickets in advance? Where can I find out about job opportunities with Disney Theatrical Group?