What if I have questions about my 2020 ticket refund? Disney on Broadway Team February 18, 2022 19:10 Updated Contact us if you have questions about refunds for cancelled performances. Related articles Is it possible to request an exchange for my tickets? What are the policies and procedures in relation to COVID-19 on Broadway? Are food and beverage available for purchase at the theatre? New Amsterdam Theatre Code of Conduct How do I contact Disney about my experience purchasing tickets or attending the show?