What if I have questions about my 2020 ticket refund? Disney on Broadway Team June 10, 2021 22:25 Updated Contact us if you have questions about refunds for cancelled performances. Related articles Is it possible to request an exchange or refund for my tickets? New Amsterdam Theatre Code of Conduct What are the policies and procedures in relation to COVID-19? Can I buy Aladdin or Disney on Broadway Gift Cards? Do I need to purchase tickets in advance?